Looking after our customers

The world feels like it’s inching towards normality, as we slowly recover from the chaos caused by Covid.

We know many of our customers are happy to not be in lockdown and they are enjoying more freedom, whilst there are still lots of people who are understandably feeling very cautious.

However you feel, we want to reassure you that Zoom 1hr Delivery still have our Covid safe delivery policies in place.

We always planned to continue them, to make receiving deliveries as safe as possible for our customers and our drivers.

Keeping safe is important to them, so it matters to us.

The procedures we are continuing to implement are as follows:

  1. Our team complete regular health checks and continue to follow current government guidance
  2. When placing your order, only card payments will be accepted. No money will be exchanged during the delivery to maintain a contact-free delivery service.
  3. Our drivers will remain socially distanced at all times. Once they have rung the bell or knocked on the door, they will place your order on your doorstep and take a step back. All they need is your name to confirm they have successfully delivered your order.
  4. If you are self-isolating, please add this information to your delivery notes. We will ensure extra measures are taken to deliver your order in a Covid safe manner. We can deliver your order to a designated spot and no face-to-face contact will be made.
  5. Drivers will regularly sanitise their hands and delivery bags, and this will always happen before and after every drop.

Thank you for all your support in helping to make our delivery process as safe as possible.


Ambition and determination is key to business success

Zoom! 1hr Delivery is an on-demand ordering platform and delivery service, delivering food, drinks and retail. We are on a mission to become the UK’s hyperlocal, last mile delivery service.

The business began 5 years ago as a humble menu listing service in Shrewsbury but soon grew into a delivery solution that empowered hundreds of independent food outlets and retailers, and secured tens of thousands of dedicated customers via our app.

We made the move to roll out our service across Wales and bordering English counties last year, and 2021 sees our sights set on expanding further across England, Scotland and Wales, partnering with thousands of British businesses.

So how did we grow from a town-wide menu listing service to a rapidly growing successful national brand?

Our ambition was to grow the business to be the best it could be, and the on-demand delivery market was only getting bigger.

We didn’t want Zoom 1hr to be left behind. There was no reason why we couldn’t use our industry knowledge and operational experience to take Zoom up a gear.

UK food deliveries have increased by 39% over the last three years, so there was an opportunity to grow.

When the pandemic hit, this demand only increased. In fact, since the pandemic the business growth has accelerated by 2-4 years thanks to a huge upsurge in demand. We have had to triple our output to keep up with this growing demand.

If we hadn’t have expanded when we did, we would have missed an opportunity for accelerating our growth. We reacted fast, and our hard work is paying off!

Finding your niche

We have found ours in two ways – firstly by serving the areas outside of the major cities with a delivery service. Major delivery brands have left these areas underserved but we think these are the very areas that need a fast delivery option the most.

The second way was leading the pack in offering to deliver more than just food. Consumers want retail in a faster, more efficient way now and we can work with retailers to deliver orders in less than 1 hour.

UK internet sales made up 36% of total retail sales in January 2021. There is no escaping the fact that consumer habits have changed, and online shopping is here to stay. And we are here to support it.


It has been great to help local businesses through a challenging period, offering them a delivery solution and access to our 70,000+ app users. We believe consumer demand for fast delivery will remain, and we are here to facilitate that momentum.

Looking ahead we hope to keep getting bigger and better, and this year should see Zoom 1hr exponentially grow its team and expand its premises to support our rapid growth as we open up to new investment opportunities for the first time.

It has been incredible to watch Zoom 1hr grow and develop – launching the website and app, retaining thousands of customers, partnering with like-minded independent business owners, growing the region we cover, and landing big national contracts like Co-op.

Here’s to seeing where we are in a year!


Zoom Behind the Scenes: Emz Cakes!

Emma brought Cake Heaven to Wrexham in 2014 when she opened the doors of Emz Cakes. Always a creative at heart, she first started making cakes at home for friends and family. They recognised her talent for baking instantly and encouraged her to turn this talent into a business. So, alongside her day job, Emma began to bake more at home and turn it into a trade. This quickly took off, and her house turned into a bakery! So, she decided it was time to take the plunge and open a shop in June 2014.

Now, Emz Cakes has another 4 brilliant team members, and Emma’s mum enjoys helping out from time to time too. They love coming up with new, creative flavour ideas, and Emma particularly loves making her famous giant stuffed cookies. Her most popular treat, however, is without a doubt the divine triple chocolate brownie. So much so that if Emma ever does a menu change, she can no longer take it off without a surge in requests for its return.

Emz Cakes’ brilliance has been rewarded with nominations for lots of awards. They’ve won customer service awards on Tripadvisor, as well as receiving the certificate of excellence a few years running! Very well deserved. We’re proud Emma chose to be on Zoom. She explained that Zoom aligns better with her own brand thanks to mutual independence, and she appreciates our commitment to providing the best customer service.

Now, go check out Emz Cakes and get some delicious treats delivered to your door!: https://www.zoom-food.co.uk/menu/Emz_Cakes 


Eskuta Electric Bike: How our new investment is helping our sustainable business model.

Zoom 1hr Delivery are pleased to announce our use of the Eskuta Electric Bike for sustainable deliveries in Shrewsbury. The importance of contributing to sustainability is at the forefront of our minds at Zoom. As a result, we are prioritising an environmentally friendly solution to deliveries without compromising on service.

With no fuel being burned, there is no carbon emission. Therefore no gases that are harmful to the environment are being released. As well as being great for the environment, the use of this electric bike will also allow us to reduce delivery times. The bike is an “electrically assisted pedal cycle”, which means it can be ridden in cycle lanes and therefore avoid traffic. This advantage aids us in being as efficient as possible, and our food stays protected thanks to the specialised bag included.

We are thrilled with our investment and will continue ensuring that our business model is environmentally conscious and sustainable for the future of urban delivery.


Zoom into Anna’s Lovely Little World of stylish homeware…

Anna is the proud owner of Lovely Little World, a stylish and affordable homeware store born out of a passion for interior design. With a background in graphic design and art, creativity is second nature to Anna. Originally owning a pub, her talent for interior design shone after decorating the pub to a standard so high that customers began asking her if they could buy elements of her pub’s interior decor. From this, she became motivated to have her own homeware store.

Lovely Little World first started in Shrewsbury’s Market Hall 3.5 years ago, starting with just a small selection of products. Proving extremely popular, Anna decided that she needed a bigger premise to meet demand and moved into the town. Her social media presence soared, and she opened a website to expand trading nationwide.

When asking how she chooses items for her store, I discovered Anna’s extraordinary ability to create collections in her head. She becomes inspired by just one product, then can build a whole collection around this product. Always keeping up to date with trends, Anna ensures that her store is packed with each season’s must-haves.

Locally known as the Fairy Light Queen, Anna has created a warm, inviting ambience for her store which keeps bringing customers back. Always receiving nothing but positive feedback is something Anna is extremely proud of, and so she should be. Customers even send her pictures of their items to let her know how they’ve used them in their homes. This is true credit to Anna’s brilliant ability to build relationships with her valued customers.

Anna joined Zoom to increase her customer reach. She believes that customers being able to receive their items straight to their homes within an hour is a great advantage. In the future, Anna hopes to have a bigger area to create proper interior spaces. We know this would be a huge success for Lovely Little World!

Check out her homeware here: https://www.zoom-food.co.uk/store/LovelyLittleWorld 


Take a trip into the Lyons’ Den…

Adam and his wife Kelly opened the doors of Lyons’ Den 5 years ago this October after Adam decided to leave the Police force. He served as a Police Officer for 12 years, but felt it was time for him and Kelly to pursue their dream of owning their own restaurant. With a passion for food from a young age, the food industry was no stranger to Adam. He qualified as a chef in 1998 and worked in the restaurant at Hertfordshire’s Champneys Spa Hotel.

Presenting delicious food in a tasteful way is something Adam has always enjoyed, and it was a driving holiday across America with Kelly that allowed him to realise that creating American-style food was where his future lay. Tasting some of the best burgers on this trip was what gave him the motivation for to specialise in burgers; they thought Shrewsbury was missing out and wanted to bring an authentic taste of the US home. Lyons’ Den was then established, the first gourmet burger restaurant in Shrewsbury.

Now Lyons’ Den is a success, and Adam is proud that him and Kelly took the leap of faith – going from not knowing if they’ll get customers to being consistently busy today! The House Burger and the Smoking South burgers are among the most popular items on the menu, and Lyons’ Den are committed to only sourcing local food and Shropshire beef to make these burgers.

Zoom has allowed Adam to serve more customers than his restaurant has capacity for, and he’s noticed that it’s certainly been busier since they joined Zoom! Adam and Kelly would love to expand into more places around the UK – we’re sure this would be a huge success.


Local Online Trainer Store is Breaking Retail Boundaries.

Same Day Trainers is an online retail store which sells the most popular & highest quality brands of trainers. Not only do they have a huge range of trainers in all sizes, for men, women, and children, but they can also deliver trainers the same day as purchase.

Harry, Same Day Trainers’ owner, started his journey by opening a physical trainer store in Shrewsbury around 7 years ago. However, after realising that buying habits were changing and online shopping had become more dominant, Harry decided to go digital. He sold the shop and chose to use an online only platform.

With a wide range of experience in deliveries, Harry decided to offer same day delivery. This unique selling point, along with his competitive prices and huge array of trainers in popular styles that are often not available on the high street really gives him a competitive edge.

Same Day Trainers joined Zoom 1hr Delivery for exposure to a wider audience. However, joining Zoom also meant that Harry can now get his trainers to customers in around an hour. This has meant he could break trainer delivery speed boundaries even further. At the moment, Same Day Trainers operates in Shrewsbury and Telford. However, Harry and his family hope to be able to expand to surrounding areas in the not so distant future.

You can find a huge range of trainers and order for quick delivery on the Zoom 1hr Delivery app:

iPhone : https://buff.ly/2u39ZgX

Android: https://buff.ly/2GyrUyR

Or order via our website: https://buff.ly/2MKUCAT