My order is processed – what does this mean?
– For fast food or alcohol orders, this means your order has been accepted by Zoom and is now in the delivery queue.
My food is late?
– If you have received a tracking SMS, you can see the location of your driver. If you haven’t received a tracking SMS, we can give you an update via the Live Chat.
My food has arrived, but there is a problem.
– Please contact live chat to resolve this issue.
The store is closed, but I know it is open?
– We are at our delivery capacity at the moment, the stores will reopen when we can take more deliveries.
Can I pay by Cash?
– Please refer to the payment options on individual stores.