Tag - 2021

Looking after our customers

The world feels like it’s inching towards normality, as we slowly recover from the chaos caused by Covid.

We know many of our customers are happy to not be in lockdown and they are enjoying more freedom, whilst there are still lots of people who are understandably feeling very cautious.

However you feel, we want to reassure you that Zoom 1hr Delivery still have our Covid safe delivery policies in place.

We always planned to continue them, to make receiving deliveries as safe as possible for our customers and our drivers.

Keeping safe is important to them, so it matters to us.

The procedures we are continuing to implement are as follows:

  1. Our team complete regular health checks and continue to follow current government guidance
  2. When placing your order, only card payments will be accepted. No money will be exchanged during the delivery to maintain a contact-free delivery service.
  3. Our drivers will remain socially distanced at all times. Once they have rung the bell or knocked on the door, they will place your order on your doorstep and take a step back. All they need is your name to confirm they have successfully delivered your order.
  4. If you are self-isolating, please add this information to your delivery notes. We will ensure extra measures are taken to deliver your order in a Covid safe manner. We can deliver your order to a designated spot and no face-to-face contact will be made.
  5. Drivers will regularly sanitise their hands and delivery bags, and this will always happen before and after every drop.

Thank you for all your support in helping to make our delivery process as safe as possible.

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Celebrating our 100,000th order with Co-Op!

This week we reached a huge milestone! We have now fulfilled 100,000 orders for the Co-op!

Zoom landed the partnership deal with the popular grocery store last year and have been expanding our operations ever since. We now cover areas across the UK, from Carlisle to Falmouth and throughout Wales.

During the pandemic, Zoom experienced rapid growth across our platform. This helped us to secure the partnership with the Co-op, as well as launching in multiple areas across the UK, offering a speedy delivery service in rural parts of the country.

Since launching in 2017, we have been on a mission to deliver further and faster across most parts of the United Kingdom. We recently moved into a new head office in Bicton Heath, boasting 20 employees as well as a national driver fleet delivering around the country in our distinctive Zoom 1hr cars.

Our founder and CEO, Kev Williams expressed his excitement on the company’s success, “We are delighted to reach this milestone in such a short space of time. We cannot underestimate the value of this partnership to our customers over the last 10 months. Our strategy of focusing on underserved areas within the UK has enabled the Co-op to offer a same day delivery service to customers who, arguably, need it the most.

“We look forward to growing our delivery coverage with the Co-op to an impressive 268 stores by the end of September to become the largest last mile delivery partner and will work tirelessly through the winter months to continue to serve customers new and old.”

Home deliveries of groceries with Zoom 1hr can be ordered through the Co-op website. Takeaway deliveries from local food businesses can be ordered via the Zoom 1hr App, which is available on Apple and android.

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New Partnership with Bringg

We’re pleased to announce our new partnership with Bringg!

This new partnership connects Zoom 1hr with Bringg’s expansive retail customer base, enabling the retailers to quickly increase delivery capacity and last mile execution for a greater customer experience.

Bringg customers will be able to easily select and utilise Zoom as a last mile delivery partner throughout our delivery network.

“This partnership is the start of an exciting chapter for Zoom,” says CEO and Founder, Kev Williams. “The recent fundraising has enabled us to supercharge the growth of our delivery network throughout the UK. With this extra capacity, we can now develop our national partnerships to fulfil even more deliveries.”

“Bringg’s delivery hub aims to increase delivery volumes and improve retailers’ service offering without delay or compromise,” says Michal Gindi, Alliances and Ecosystems at Bringg.

“The hub enables retailers to scale up delivery services quickly with pre-integrated last mile fleets like Zoom so that retailers leverage delivery for differentiation and greater customer experiences.”

We look forward to connecting with Bringg’s retail and hospitality customers over the coming weeks.

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Zoom 1hr Delivery x Jisp Partnership launches!

We are delighted to announce our exciting new partnership with Jisp! Jisp is an award-winning convenience shopping app that works with big brands such as Bestway and Nisa.

The partnership will enable Jisp to offer their ever-growing list of hospitality, retail, wholesale and convenience partners a full online ordering and delivery service with our fleet of delivery drivers.

Store owners will now be able to have their products delivered to straight to their customers without having to leave their shops, hire new drivers or purchase vehicles themselves.

We think Jisp and Zoom 1hr compliment one another perfectly, and we are excited to fulfil the missing last mile delivery link in Jisp’s service.

Jisp shares our vision of empowering independent businesses with a dynamic delivery solution. By marrying their slick technology with our operations and infrastructure across the UK, we will be able to better serve retail and food businesses, and vastly improve our own customers’ experience.

We believe this new collaboration will be an unstoppable force in the delivery sector.

This marks the first of many new partnerships for Zoom 1hr Delivery, as we rapidly expand across the UK in many urban and rural locations.

We want to utilise our fleet of branded delivery cars, with hourly paid drivers to fulfil delivery orders from a much broader range of partners in new and existing areas.

Zoom 1hr are very proud to have been chosen by Jisp so early in our national roll out. We can’t wait to get started and look forward to forging a long-term partnership with the Jisp team.

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Zoom 1hr car with Co-op lorry

Going the Extra Mile for Co-op

This time last year Zoom 1hr Delivery was just serving our local Shropshire and mid-Wales area. Fast-forward to today and we now cover the length and breadth of the country from Carlisle to Falmouth and throughout Wales, after being selected as a last-mile delivery partner for Co-op 6 months ago.

In that time Zoom 1hr has delivered 75K grocery orders for the leading supermarket.

We launched our service within just 2 weeks for Co-op’s customers, to cater for the upsurge in demand for grocery deliveries last year.

During the first three months of the partnership, we launched across 65 Co-op stores and fulfilled 25K deliveries. Today we serve over 100 Co-op stores with an ambition to add a further 170 stores this year.

Changing Customer Needs

The landscape for consumer shopping habits, particularly for grocery shopping, has had a fundamental shake up thanks to the pandemic. Customers need and expect more now, with quick delivery being at the heart of that.

We’re happy to say that on-demand delivery is here to stay, which means customers can keep benefitting from this fantastic service.

Co-op customers can choose from 4,500 products via the ordering system at coop.co.uk/shop. They can track their deliveries in real time and because we deliver by car they can enjoy double the delivery basket size compared to all other delivery partners.

We also supported the Co-op to reach customers lying just outside of our usual delivery zones by offering a large delivery radius, at no further cost to the Co-op or the customer.

We really are going the extra mile for Co-op!

We believe rural towns and villages are the places where delivery solutions are needed more than ever, especially when the public have been cautiously staying at home. We have taken a flexible approach to new areas and increased our delivery radius in some of these places to service more communities who wouldn’t have had this kind of delivery service before.

Growing Zoom! 1hr Delivery

We’ve been able to expand our own on-demand service across the UK simultaneously and have made over 300,000 deliveries of groceries, takeaways, drinks, and retail in the last three years.

Our last mile delivery network is open to all businesses to use from small independent businesses to big chains, across cafés, restaurants, convenience stores, and retail.

We would love to hear from any businesses in our areas that want to tap into a new market through our Zoom 1hr app or website.

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Sights Set on National Expansion

It is a very exciting time here at Zoom 1hr Delivery! We have reached big moment in our journey where our ambition to be a national on-demand delivery solution is firmly within our grasp. We are ready to shake up the marketplace and compete with major food delivery players on a national level.

On a roll

In 2020 we achieved an annual turnover of £665,000 with an order growth rate of 108% from 2019. We are on track to hit £2.5m turnover this year. Over 70,000 people have downloaded our app and we have already made over 200,000 deliveries, with an average delivery time of 24 minutes.

And we are proud of those amazing stats.

Our Co-founder, Dave Hamlet has used his extensive experience in the food and beverage industry to secure a partnership with heavy weight brand, Co-op, with others in the pipeline.

Winning the contract to become the third national last-mile delivery partner for Co-op created an opportunity to expand our own services across Wales and bordering English counties last year.

Plans for 2021

In the three years that Zoom 1hr has been operating, it has remained completely bootstrapped, but we are now opening up the business to investment opportunities to help the business mobilise in new areas, develop our online technology and payment management, expand our team and move into new premises. We want to create a great place to work.

2021 sees our sights set on expanding further across England, Scotland and Wales, and partnering with thousands of British businesses.

Why Zoom 1hr is different

We believe major food delivery players have left huge swathes of the population outside major cities underserved. Serving rural areas and towns, and working closely with businesses in those areas, is absolutely fundamental to what we do.

Zoom 1hr has carved out a place in a rapidly growing marketplace by targeting these underserved areas and by covering a larger radius for delivery. We believe these areas are the places where delivery solutions are needed more than ever.

We are also proud to be looking after our team of drivers. Zoom 1hr recognises their ‘worker’ status and offer paid holiday and other benefits required by current law.

We are leading the pack by being the first app to offer delivery of more than just food. We are empowering independent retailers with a solution to deliver groceries, shoes, homeware, flowers and more, in less than an hour.

Consumers want retail in a faster, more efficient way now and we can provide just that. Online shopping is here to stay and waiting a week or more for a purchase just isn’t going to cut it in 2021.

Bring it on!

We are on a mission to become the UK’s hyperlocal, last mile delivery service and we are incredibly excited to see our national rollout vision come to life this year!

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