Ambition and determination is key to business successKev Williams
Zoom! 1hr Delivery is an on-demand ordering platform and delivery service, delivering food, drinks and retail. We are on a mission to become the UK’s hyperlocal, last mile delivery service.
The business began 5 years ago as a humble menu listing service in Shrewsbury but soon grew into a delivery solution that empowered hundreds of independent food outlets and retailers, and secured tens of thousands of dedicated customers via our app.
We made the move to roll out our service across Wales and bordering English counties last year, and 2021 sees our sights set on expanding further across England, Scotland and Wales, partnering with thousands of British businesses.
So how did we grow from a town-wide menu listing service to a rapidly growing successful national brand?
Our ambition was to grow the business to be the best it could be, and the on-demand delivery market was only getting bigger.
We didn’t want Zoom 1hr to be left behind. There was no reason why we couldn’t use our industry knowledge and operational experience to take Zoom up a gear.
UK food deliveries have increased by 39% over the last three years, so there was an opportunity to grow.
When the pandemic hit, this demand only increased. In fact, since the pandemic the business growth has accelerated by 2-4 years thanks to a huge upsurge in demand. We have had to triple our output to keep up with this growing demand.
If we hadn’t have expanded when we did, we would have missed an opportunity for accelerating our growth. We reacted fast, and our hard work is paying off!
Finding your niche
We have found ours in two ways – firstly by serving the areas outside of the major cities with a delivery service. Major delivery brands have left these areas underserved but we think these are the very areas that need a fast delivery option the most.
The second way was leading the pack in offering to deliver more than just food. Consumers want retail in a faster, more efficient way now and we can work with retailers to deliver orders in less than 1 hour.
UK internet sales made up 36% of total retail sales in January 2021. There is no escaping the fact that consumer habits have changed, and online shopping is here to stay. And we are here to support it.
It has been great to help local businesses through a challenging period, offering them a delivery solution and access to our 70,000+ app users. We believe consumer demand for fast delivery will remain, and we are here to facilitate that momentum.
Looking ahead we hope to keep getting bigger and better, and this year should see Zoom 1hr exponentially grow its team and expand its premises to support our rapid growth as we open up to new investment opportunities for the first time.
It has been incredible to watch Zoom 1hr grow and develop – launching the website and app, retaining thousands of customers, partnering with like-minded independent business owners, growing the region we cover, and landing big national contracts like Co-op.
Here’s to seeing where we are in a year!